Product Recall
Canadian Thermos Products Inc.
Recalls Stainless King Food Jars and Bottles – Models SK3000, SK3020, and SK3010
Canadian Thermos Products Inc. in cooperation with Health Canada, announced a voluntary recall of certain Stainless King Food Jars and Bottle. The company has received 9 reports of incidents in Canada and 3 reports of injuries. If perishable food or beverages are stored in the container for an extended period of time, the contents can spoil, building up pressure and the stopper can forcefully eject when opened, posing serious impact injury and laceration hazards.
Products included in this recall were manufactured before July 2023.
Recalled Thermos 16-oz/470ml Stainless King Food Jar (SK3000), 40-oz/1.2L Sportsman Food & Beverage Bottle (SK3010), and 24-oz/710ml Stainless King Food Jar (SK3020)
The stopper of the recalled Food Jars and Bottles has no pressure relief in the center.
Consumers should immediately stop using the recalled Food Jars and Bottles and contact Thermos to receive a free replacement pressure relief stopper.
For the recalled products 3000, 3020 and 3010, consumers will be asked to send a photo of the product with the Thermos logo showing and also the stopper with the bottom side visible to identify if it has the pressure relief valve as shown in the photo above. Once it has been determined to be part of the recall program, we request that consumers discontinue use, throw the stopper away and a replacement stopper will be issued.
If you believe your product is impacted, please go to www.thermosbrand.ca for further instructions, including filling out the claim form at https://support.thermos.com.
Please allow between 8-10 weeks after all information is received and verified by Thermos before we can process a shipment of your replacement stopper.
You can read more about this recall on the Health Canada website here.
FAQs
1. What products are part of the recall?
Recalled Thermos 16-oz/470ml Stainless King Food Jar (SK3000), 40-oz/1.2ml Sportsman Food & Beverage Bottle (SK3010), and 24-oz/710ml Stainless King Food Jar (SK3020)
The stopper of the recalled Food Jars has no pressure relief in the center.
2. Where can I find the product number?
The product number is located on the bottom of the product.
3. Why are the products being recalled?
Thermos is recalling the products in cooperation with Health Canada because if perishable food or beverages are stored in the container for an extended period of time, the stopper can forcefully eject when opened, which can result in serious impact injury and laceration hazards to the consumer. Health Canada’s recall press release is available at [URL to be provided upon posting].
4. I don't want the new stopper or new product; can I get a refund?
No. The only remedy for this recall is a replacement stopper for recalled SK3000, SK3020 and SK3010.
5. I used to have the product, but I threw it away, can I get a refund?
Only consumers who currently have a recalled product are eligible for the recall remedy. The only Health Canada approved remedy for this recall is a replacement stopper for recalled SK3000, SK3020, and SK3010..
6. How do I get a stopper replacement or new product?
Verify your SK3000 or SK3020 by looking at the stopper to see if there is a pressure relief valve in the center (see above photos). If your product is affected, meaning there is no pressure relief valve, please go to https://support.thermos.com and follow the instructions.
For the recalled products 3000, 3020 and 3010, consumers will be asked to send a photo of the product with the Thermos logo showing and the stopper with the bottom side visible to identify if it has the pressure relief valve as shown in the photo above. Once it has been determined to be part of the recall program, we request that consumers discontinue use, throw the stopper away and a replacement stopper will be issued.
7. Can I take my product back to the store to get a refund?
No, do not return your product or stopper to the store. Thermos will send replacement stoppers upon receipt and validation of a recall claim form. Please fill out the form at https://support.thermos.com and follow the instructions to file a claim for a replacement stopper or product.
8. I sent you all my information, and I have not received anything back. What is the status of my replacement?
Depending on availability, shipment may take up to 8-10 weeks from the date all information was verified and processed by Thermos.
9. Can I continue using the product until I get my stopper replacement or new product?
No. You should stop using the recalled product and enroll in the recall. Visit https://support.thermos.com and follow the instructions to request a replacement stopper.
10. How long will it take to get my replacement(s)?
Depending on availability, shipment may take up to 8-10 weeks from the date all information was verified and processed by Thermos.
11. I don't have one of the impacted products that you are recalling but I have other Thermos® Stainless King products, and I am concerned, can you replace that too?
This recall only covers SK3000 and SK3020 Food Jars without a pressure relief stopper and SK3010 Bottle. Other Thermos Stainless King products are not eligible for the recall remedy.
12. Will I be reimbursed for the inconvenience of not being able to use a product I purchased?
We sincerely apologize for the inconvenience. Please fill out the form on the website to start the process to receive a replacement stopper for the SK3000, SK3020 or SK3010.
13. I live outside the United States, can I submit a claim for a replacement stopper or bottle?
At this time we are only processing claims and replacements for the U.S. and Canada.